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SHIPPING & RETURNS
MANUFACTURING POLICY FOR BULK ORDERS
Please note that orders consisting of 10 or more scrubs may require extended manufacturing time due to the size of the order and our commitment to maintaining the highest quality standards. We strive to ensure that every piece meets your expectations, and we appreciate your patience as we carefully craft your bulk order. Estimated manufacturing times will be communicated upon order confirmation.
RETURN POLICY
At Blossom Scrubs, we strive to ensure your satisfaction with your purchase. If you are not completely satisfied, you may return the product to us, and we will repair, replace, or credit your account, subject to the terms outlined below.
This policy applies exclusively to products purchased from Blossom Scrubs. Our policy serves as a guideline on how to address any concerns. Please note that nothing in this policy is intended to limit your statutory rights.
We are committed to ensuring your satisfaction with every purchase. However, please note that due to the bespoke nature of our products, returns will not be accepted on size XL and XXL items. We encourage customers to refer to our detailed sizing chart in the gallery and contact us for assistance with any size selection before placing an order.
REFUNDS & EXCHANGES
EXCHANGES:
Products can be returned to us provided that:
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They are undamaged and unused, with the original labels still attached.
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They are not missing any accessories or parts.
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They have not been personalised or made to your specifications unless defective.
Products may be exchanged for different sizes, provided the requested size is available. If there is a price difference with your desired selection, any additional amount must be paid. The difference will not be refunded if the replacement product is priced lower than the original purchase.
To initiate a size or product exchange, the original package must be returned to Blossom Scrubs (address provided below). The buyer will also be responsible for covering the courier return costs.
REFUNDS:
If a refund is required, the parcel must be returned to Blossom Scrubs (address provided below) at the buyer's expense. Once we receive the parcel, the full purchase amount will be refunded to the buyer.
STEPS TO FOLLOW
CONTACT US:
Email blossomscrubs101@gmail.com within 7 days of delivery or collection. After 7 days, returns will only be accepted for defective products within 14 days of delivery or collection. Please include your banking details if requesting a refund. If you require a size change, include a note with your return or send an email specifying the desired size. Don’t forget to include your order number as a reference in your email or note.
RETURNING YOUR ITEM:
You have two options to return the item to us.
Option A: Deliver the item to the following address:
Landsmeer Equestrian Estate
Jan Smuts Road, Meerhof
Hartbeespoort, North West, 0216
Phone: 079 803 3265
Attention: Dominique Bornmann
Option B: Arrange for courier services to transport the package to:
Landsmeer Equestrian Estate
Jan Smuts Road, Meerhof
Hartbeespoort, North West, 0216
Phone: 079 803 3265
Attention: Dominique Bornmann
NOT WHAT YOU ORDERED
If we accidentally deliver the wrong product to you, or if the product does not match its description on our website (or is missing any accessories), please notify us immediately. We will arrange to collect the product from you at no charge.
After inspecting and validating your return, we will:
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Deliver the correct product to you as soon as possible (if available); or
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Credit your account with the purchase price within 8 days of the return; or
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Issue a refund if that is your preference.
We appreciate your cooperation and understanding. Thank you, and have a lovely day!
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